Refund policy

Return and Refund Policy

Last updated: October 23, 2026

Thank you for shopping with Shedlight. Please read this policy carefully before placing your order.

PRE-ORDER, MADE-TO-ORDER PRODUCTS
Every Shedlight is a pre-order product, made to order after you purchase. You may cancel your order for a full refund within 24 hours of placing it, as set out in our Purchase Options Cancellation Policy. After that, because each piece is produced specifically for your order, we do not accept returns or offer refunds for change of mind, including if you no longer want the item, ordered by mistake, or found it elsewhere.

30-DAY GUARANTEE
Every Shedlight is covered by our 30-day guarantee. If your order arrives damaged, is defective, is not the item you ordered, or stops working within 30 days of delivery, we will make it right.
- Email us at shedlightshop@outlook.com within 30 days of delivery.
- Include your order number and clear photos or video showing the issue.
- Once your claim is approved, we will first send you a replacement. If a replacement is not possible, we will issue a full refund.
- You do not need to return the item unless we ask you to.

The guarantee does not cover accidental damage, misuse, damage caused by not following the product instructions, or normal wear. Claims made after 30 days from delivery, or without photo or video evidence, may not be eligible.

WHAT IS NOT A DEFECT
Each Shedlight is individually made and painted, so no two are exactly alike. Small natural variations in colour, fur detail, antler shape and wood grain are part of the design and are not considered defects. Some images and videos in our advertising are created or enhanced using AI, so your Shedlight may look slightly different from what you saw online. These differences are not grounds for a refund.

LOST PARCELS AND DELIVERY ISSUES
- If tracking shows your parcel as delivered but you have not received it, please check with neighbours and your local carrier first, then contact us and we will help you file a claim with the carrier.
- We are not responsible for orders sent to an incorrect address entered at checkout.
- Parcels refused at delivery or abandoned in customs are not eligible for a refund.

REFUNDS
Approved refunds are issued to your original payment method. Depending on your bank, it may take 5 to 10 business days to appear.

YOUR RIGHTS
Nothing in this policy limits any rights you may have under the consumer laws of your country.

CONTACT
Questions about your order? Email us at shedlightshop@outlook.com.